Business management is the process of managing contracts from vendors, partners, customers, or employees. It supports the entire customer lifecycle which covers any process that contributes, creates or utilizes contract data. Contract management can be an asset, or a liability, depending on how digital and integrated your process is.

Introduction to Customer Service, Strategic Customer Management, International Marketing, Customer Service Marketing, Business Policy and Management.

Technology Human Factors, Real Estate, Property Management. Sustainability & Energy, Leadership Strategy & Emergency Preparedness,

Distributions and Logistics Management, Purchasing and Supply Chain Management, Import and Export Management, Project Management, Materials and Production Management.

Overview and Project life Cycle, Integration & Scope Management, Time and Cost Management, Quality and HR Management, Communication & Risk Management, Procurement & Stakeholders Mgt.

Distributions and Logistics Management, Purchasing and Supply Chain Management, Import and Export Management, Stores and Inventory Management, Materials and Stores Auditing.

Contract management is the process of managing contracts from vendors, partners, customers, or employees. It supports the entire customer lifecycle which covers any process that contributes, creates or utilizes contract data. Contract management can be an asset, or a liability, depending on how digital and integrated your process is. The business world is changing. New ways of driving revenue are forcing companies to re-imagine the way they manage the customer lifecycle — making contract management more important than ever before.

Superior customer service is critical to the success of any service organization. This short customer service training course introduces entry-level customer service representatives to the fundamental principles and techniques required to deliver excellent service.  The course also prepares students to achieve customer service certification. As the first line of contact with customers, service representatives can influence customer perceptions and ensure their satisfaction and loyalty.

This online course has been designed to provide learners with a thorough introduction to the roles and responsibilities of a successful Facilities Manager. Facilities Management covers a wide range of topics – from ensuring health and safety compliance though to improving sustainability and managing space efficiency – and it’s important that you have an understanding of each.

This course prepares students in the basics of logistics and supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

This Management Specialist training is designed to provide both employers and employees with the inspirational information they need in order to understand the attributes, behaviours and practices of a great leader. Through the use of interactive exercises, real-life case examples and inspring quotes from successful leaders, this course aims to help learners understand how great leaders motivate, inspire and lead their teams to reach their goals.

Materials management is the future next for managing core supply chain processes. The material management sector accounts for over 30% of logistics industry. The demand for advanced materials which are equipped with state-of-the-art technology, value added services, light industrial space and located strategically have pushed for the need for skilled people who have domain knowledge and expertise and the acumen to scale warehouse operations. The advent of Goods and Service will change business strategies for logistics and warehousing service providers

Production Management is a crucial function in the production and service environment. The College Production Management Short Course will teach you the skills you need to become a valuable team member to any business. By developing your organisational skills and increasing your understanding of the processes and procedures that you will learn how to become a great production and operations manager.

This Project Management training course has been designed to provide learners with a comprehensive introduction to project management so that you feel confident in undertaking your own successful project. The course provides tips, guidance and downloadable worksheets to help you write your own project plan and bring your project through from initiation to completion.

Whether an enterprise is involved in manufacturing, distribution or providing a service, the function of purchasing or 'buying' is a job for trained professionals.  Proficient purchasing can greatly increase the efficiency, competitiveness and profitability of a business; but unwise buying can seriously damage its operations, reputation and profits.  This very practical Program covers the responsibilities and duties of professional buyers, and looks at the importance of policy, quality, supplier relationships and negotiations, and of personnel and planning issues in purchasing management.

An enterprise’s success can be greatly affected by the efficiency of its stores operations; efficient stores management can save money, help retain customers and maintain continuous operations; but stores mismanagement can lose an enterprise money, customers and production.  A stores manager must be able to manage stores, stockyards and inventory; and plan, organise and coordinate inventory work; and train, supervise and control stores personnel; this Program teaches how that is done, and how to carry our stores management and stock control tasks effectively and professionally

This course prepares students in the basics of logistics and supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

Warehouse management is the future next for managing core supply chain processes. The warehousing sector accounts for over 30% of logistics industry. The demand for advanced warehouses which are equipped with state-of-the-art technology, value added services, light industrial space and located strategically have pushed for the need for skilled people who have domain knowledge and expertise and the acumen to scale warehouse operations. The advent of Goods and Service will change business strategies for logistics and warehousing service providers

CICPFM

CICRM

CIMS

CIPM

CISCM

CIWMM